“Rich. I just want to say thankyou for the course. I came into work today feeling very positive and have already discussed promotion opportunities with my manager. I have now taken on a number of projects to work on. The course really gave me the confidence to push forward.”

"CD" - course delegate. March 2024

“Thanks Richard, I’ve been singing your praises to several that are due to attend your course in the future. Never have I attended training that has been so engaging, a perfect balance of subject matter experts and a wonderful host. Really grateful for your energy, presenting style, knowledge and enthusiasm.”

ISMP Course delegate. September 2023

“Richard, you are a fantastic course lead. Your knowledge and experience is vast. I have learnt so much.”

ISMP Course delegate. September 2023

“I found Richard to be an experienced and credible trainer. I also found him to be approachable and able to offer career development guidance, for which I am truly grateful.”

Harry. Leadership Course Delegate. August 2023

“Richard has a wealth of practical leadership knowledge and shares it throughout his training programmes in a relatable way. His excellent communication skills allow him to effortlessly build rapport with others and innovate to deliver successful outcomes. I have directly seen his ethical and compassionate approach to leadership - he champions inclusivity and has a high degree of integrity.”

Dave Miller. Senior Public Sector Leader.

“The experience & competency of the trainer, Rich, is very impressive and inspiring. He has immediate credibility but coupled with humility.”

Delegate feedback. Leadership Course, July 2023.

“I have been working with Richard from Define Leadership, and can confirm that he provides very comprehensive and professional leadership programmes of learning and development based upon years of law enforcement experience in this field.”

Shaun Terry. Training Development Team Leader.

“My sessions with Richard are proving to be invaluable to my continuous professional development. Richard brings a warm, calm and personable approach to his training which is inspiring and infectious to be in the presence of. Coupled with his vast knowledge and engaging anecdotes, Richard’s insightful outlook highlights key areas for development in both leadership and personal growth. Richard‘s bespoke sessions are empowering, thought-provoking and will have a lasting impact both professionally and personally.”

Beth. Coaching Client.

“Richard supported us on an operational training project, which involved using both his policing knowledge and leadership understanding. Richard’s ability to effectively apply his content to the private sector and our own challenges was remarkable. The final product was a bespoke, informative and highly engaging piece of learning. I would not hesitate to use Define Leadership’s services again.”

Karen Lough, Performance and Development Manager, iQ Student Accommodation.

“As a newly appointed manager I recently attended a leadership training course. Richard provided a number of great insights throughout the online workshop which have benefitted me back in the workplace. The training helped me to highlight areas in my leadership to work on for my own personal development too. Richard’s delivery style is relaxed and engaging, and he was excellent at facilitating and getting the best out of everyone. He was motivating and encouraging, and I would have no hesitation in recommending him for your leadership training needs.”

Sarah Gillies, Safeguarding Practitioner & Manager.

“Richard is a highly conscientious leader. His ability to encourage, enthuse and enable his people led to the cohorts under his care achieving fantastic results. He also always took the time to check in with me and support the work I was doing in the Diversity and Inclusion space, further underlining his ability to support and develop others.”

Michael Hickman. Head of Diversity and Inclusion at the Department of Health and Social Care. (DHSC)

“Richard worked with the Brighton and Hove Safeguarding Adults Board to develop and deliver a workshop on Professional Curiosity as part of the joint virtual Safeguarding Conference we held with the East Sussex Safeguarding Adults Board in 2021. This conference was designed to meet the needs of a range of professionals and organisations across both the statutory and non-statutory sector working in adult safeguarding, and the workshop Richard and his colleagues delivered was very well received. Richard’s positive approach to learning helped ensure that a complex issue was able to be easily understood by a wide range of delegates with very different cultures and areas of focus, with the feedback received extremely positive.”

Guy Jackson, Business Manager, Brighton and Hove Safeguarding Adults Board.

“I've worked with Richard Hamlin on numerous projects over the last 7 years delivering training on safeguarding children, organising conferences on child exploitation and delivering projects on improving how we communicate and engage with children. I have always found him to be very professional and motivated by the desire to improve peoples' wellbeing and the want to protect those most vulnerable. I have always found his training to be inspiring and ideally focused for delivery to multiple agencies within the safeguarding arena.”

Maria Edwards, Child Safeguarding Practitioner.

“Richard’s approach to communication and interaction is nothing but genuine. He is very attentive and engaged which are truly appreciated qualities in a time of so much disconnect and lack of physical and emotional engagement. Another beautiful quality I noticed in Richard, in our times together, is his ability to speak life into people (even strangers!). He is very supportive in his speech as well as his actions.”

Judha, Wellness Coach

“I have worked and trained with Richard for several years. He is accomplished at building leadership and developmental courses with the ability to tailor the delivery of key learning objectives to the needs of individuals, teams and their organisation. Richard makes training enjoyable and relevant and has a personable, supportive and facilitative delivery style.”

Paul Haywood. L&D Manager

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